Frequently Asked Questions

We’re pleased you’re considering the Herald Square Hotel, a historic Manhattan hotel. Please read below for common answers to questions guests ask. If you don’t find an answer here, please give us a call at 800-727-1888. One of our friendly and knowledgeable front desk or reservations agents will be happy to assist.

CHECK IN AND OUT

Check-in time is 3 pm and check-out time is 11 am. This allows us time to properly ready the rooms.

MAXIMUM STAY LENGTH

You’re welcome to book a room for one night up to fifteen nights. No reservations for longer than fifteen nights will be allowed.

BUSINESS USE RATE

We offer an excellent hourly rate on some rooms. The hotel is perfect for a quiet place for a business call or to prepare in peace for a big meeting when the office is too far away. Please contact reservations for details.

MINIMUM AGE

You must be 18 years of age or older to reserve a room. Please be ready to provide a valid government-issued ID when you check in.

PET POLICY

Dogs or cats are welcome here. The Herald Square Hotel is a pet-friendly Manhattan hotel. Please note that there is a mandatory $50 pet-related cleaning fee per stay charged, plus a $100 refundable deposit at check-out when you bring your pet.

CANCELLATION POLICY

Reservations must be cancelled 72 hours prior to arrival in order to avoid a no-show charge equivalent to one night’s rate plus tax.

REFUNDS

If you have booked a 15% off advance purchase offer, this offer is non-refundable without exceptions. Other offers may have other refund policies. Please contact us for details.